Return, Exchange & Refund Policy

1. Eligibility for Returns

We offer a 100% return policy if the item you received is damaged, defective, or incorrect. To be eligible for a return, please ensure that:

• The article is unused and in its original, unwashed condition.
• All original tags and packaging are completely intact.
• The original invoice is included with the return package.
• Note: You will be required to share photographic or video proof with our team if you receive a product that is defective, an incorrect size, or the wrong color.

2. Return & Exchange Process

Returns are processed in the form of an exchange for the same product in optimum condition. If you need to initiate a return, please follow these steps:

Step 1: Contact our customer service team within 3 days of delivery. You can email us at morofficialgroup@gmail.com or call/WhatsApp us at +92-304-944-5646.

Step 2: Provide your order number along with proof of the issue. Our team will review your request and guide you through the return shipping steps.

3. Refund Policy & Processing Time

Mor will issue a 100% monetary refund only if an item is received damaged, is completely sold out, and cannot be exchanged or customized.

Refund Turnaround Time: Once your returned item is received and inspected by our team, we will process your refund within 7 to 10 business days. The refund will be credited back via bank transfer or your original payment method, depending on your preference.